Returns & Exchanges
At Phoilex, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original boxes, ensuring all seals are intact to comply with hygiene and safety standards.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned products, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing