Frequently Asked Questions
Everything you need to know about your Phoilex beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking number so you can follow your package's journey to your doorstep.
Are Phoilex products cruelty-free?
Yes, we are committed to ethical beauty. All Phoilex products are 100% cruelty-free and are never tested on animals at any stage of the production process.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, Phoilex ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I find out if a product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide and a full ingredient list. If you need personalized advice, our beauty consultants are available via live chat to help you build your perfect routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay for a seamless checkout experience.